What exactly do we mean when we talk about yes-companies? We mean those businesses that agree to everything you ask for, without hesitation...and without meaning it.
It might sound nice to hear yes, in the moment, but there are lots of reasons you will come to regret these companies later on.
They Don’t Tell You The Risks
If there is a risk to a partnership, practice, or plan, don’t you want to know? There’s risk in every single business plan, so it’s naive to think that you shouldn’t tell your client what the risks are up front.
The Right Way To Do It: The best partnership is one that is built on transparency. If there are risks to an operation, then true partners will be very clear what they are. But they will also present tangible solutions for mitigating those risks.
They Try To Hide Mistakes
Everyone makes mistakes. Your goal is to find a software and IT partner who will make as few mistakes as possible. But when they do happen, if it is a big enough mistake, then you need to know about it.
The Right Way To Do It: While clients may be disappointed or even angry to hear about mistakes, it is necessary to admit when they happen. That is just a part of any business relationship. If a mistake is big enough and affects budget or even worse, reputation, you need to know about it so you can take steps to fix the situation. Your relationship will be stronger with this kind of quick disclosure, especially if the alternative is ignoring the mistakes until they escalate even more.
They Don’t Let You Make Informed Decisions
Yes-companies are more about pleasing the client then they are about what’s really best for the client. If the client is asking something impossible, then they need to know that so that a realistic solution can be drafted. There’s no use pretending everything is okay and easy when that’s not the reality.
The Right Way To Do It: The most helpful way to operate is to tell the client exactly what the pros and cons are of a situation so that they can make informed decisions. The client is supposed to be the one with the vision, while the provider or partner are the ones with the
ways to accomplish that vision. You want to hear their often much more informed opinions about things like feasibility, budget, time, and method. Your operation will be better for it.
They Don’t Tell It Like It Is
Basically, the summary of all these problems with yes-companies is the fact that they aren’t being honest with you. How can you build trust with a company or partner when you can’t trust that what they say is how it is.
The Right Way To Do It: Strong partnerships are built on trust. Positive, negative, whatever the situation, being transparent will strengthen your relationship in the long run. And a long-term relationship is the ultimate goal of partnerships like these. You want to know you can depend on your software partner to be there when you need them and be able to do what you need them. That all stems from trust, which is just impossible to have with a yes-company.
Avantica is not a yes-company. Of course, we take great joy in being able to say yes to our clients, but only when it is appropriate and honest. Our goal isn’t just to appease our clients in the moment, but to build long-term relationships built on foundations of trust, transparency, and informed decisions.
If you are looking for a software partner who will work towards your own business goals and success, then Avantica is your solution. We offer dedicated teams, team augmentation, and individual projects to our clients, and are constantly looking for the best methodologies in order to give you the best results.
Let’s start a project together